Question 1

How much notice should I give to cancel or reschedule?

Accepted Answer

If you need to cancel or reschedule, please notify us by WhatsApp or phone as far as possible at least one working day (24 hours) in advance, so the appointment time may be offered to another patient.

Question 2

Which areas does Cordial Physiotherapy serve?

Accepted Answer

Cordial Physiotherapy is located at Flat D, 16/F, Nathan Tower, 518-520 Nathan Road, Yau Ma Tei, Kowloon. The clinic is convenient for patients looking for physiotherapy near Yau Ma Tei, Mong Kok, Jordan and Tsim Sha Tsui.

Question 3

Why might patients choose Cordial Physiotherapy?

Accepted Answer

Patients may consider Cordial Physiotherapy because it is led by a Hong Kong registered physiotherapist and registered nurse, uses assessment-led treatment planning, explains pain and movement findings clearly, and may combine physiotherapy, rehabilitation exercise, acupuncture, manual therapy and therapeutic devices when clinically appropriate.

Question 4

What conditions can physiotherapy help assess?

Accepted Answer

Physiotherapy can help assess common musculoskeletal problems such as neck and shoulder pain, low back pain, sciatica-like symptoms, knee pain, sports injuries, ankle sprains, plantar fasciitis, tennis elbow, posture-related pain and work-related overuse symptoms. A consultation is needed to identify the likely contributing factors and suitable treatment direction.

Question 5

How do I get to the clinic? Is it near the MTR?

Accepted Answer

The clinic is at Flat D, 16/F, Nathan Tower, 518-520 Nathan Road, Yau Ma Tei — about a 1-minute walk from Yau Ma Tei MTR Station Exit D. Mong Kok and Jordan stations are also within walking distance along Nathan Road.

Question 6

Can I claim physiotherapy receipts through my medical insurance?

Accepted Answer

In most cases yes. Treatments are provided by a Hong Kong registered physiotherapist and an official receipt is issued after each session, which most medical insurance plans accept for physiotherapy claims. Whether a referral letter is required depends on your policy — please check your plan's terms, and we can provide the documents you need.

Question 7

What's the difference between physiotherapy and Chinese tui-na massage?

Accepted Answer

Physiotherapy is an evidence-based healthcare profession: a registered physiotherapist assesses the cause of your pain, then combines manual therapy, exercise prescription, electrotherapy and education to treat the source and prevent recurrence. Tui-na focuses mainly on soft-tissue relaxation. The two can complement each other, but physiotherapy places greater emphasis on diagnosis-led, individualised rehabilitation.

Question 8

Will physiotherapy or acupuncture hurt?

Accepted Answer

Most treatments should not be painful. Acupuncture needles are very fine — you may feel a brief mild ache or soreness (the 'de qi' sensation) which usually settles quickly. Manual therapy may cause temporary mild soreness afterwards, similar to post-exercise soreness. Your therapist will always adjust the intensity to your comfort level — please speak up at any time.

Question 9

How many sessions will I need before I see results?

Accepted Answer

It depends on the condition, how long you have had it, and your daily habits. Many acute problems improve noticeably within 1–3 sessions; longstanding or recurrent conditions typically need a course of treatment plus home exercises. After the first assessment your physiotherapist will give you an expected treatment plan and review progress at each visit.

Question 10

What's the difference between private physiotherapy and hospital/clinic physiotherapy?

Accepted Answer

Private physiotherapy usually offers shorter waiting times, longer one-to-one treatment sessions, and more flexible appointment times (including Saturdays). Public hospital physiotherapy is more affordable but often involves long waiting lists and shorter, less frequent sessions. If your condition needs timely, individualised care, private physiotherapy lets you start treatment sooner.

Question 11

How do I choose the right physiotherapist?

Accepted Answer

Check that the therapist is registered with the Physiotherapists Board of Hong Kong, and look at their qualifications and areas of focus. A good physiotherapist will assess thoroughly before treating, explain the likely cause of your problem clearly, teach you self-management exercises, and set a clear treatment plan — rather than only offering passive treatments.

Question 12

What should I do before my first appointment?

Accepted Answer

Please arrive 5 to 10 minutes early for registration, and wear or bring clothing that allows the treatment area to be accessed. Please also bring any relevant medical reports or referral letter, if available.

Question 13

What clothing should I wear for treatment?

Accepted Answer

For treatment around the knee, thigh, elbow or shoulder, please wear or bring a short-sleeved top or shorts so the area can be exposed where possible. Clean short garments are available to borrow at the clinic; you are welcome to bring your own for personal hygiene preferences.

Question 14

Which payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, Faster Payment System (FPS), PayMe, and AlipayHK.

Question 15

What should I expect during my first visit?

Accepted Answer

During your first visit, our physiotherapist will conduct a comprehensive assessment of your condition, including medical history review, physical examination, and functional tests. Based on the findings, we will develop a personalized treatment plan tailored to your specific needs and goals.

Question 16

How long does each treatment session last?

Accepted Answer

A typical treatment session lasts between 45 to 60 minutes. The initial consultation may take longer (up to 90 minutes) as it includes a comprehensive assessment. Treatment duration may vary depending on the complexity of your condition.

Question 17

Do I need a doctor's referral to see a physiotherapist?

Accepted Answer

No, you do not need a doctor's referral to see a physiotherapist in Hong Kong. You can book an appointment directly with us. However, some insurance policies may require a referral for reimbursement, so please check with your insurance provider.

Question 18

What payment methods do you accept?

Accepted Answer

We accept various payment methods including cash, credit cards (Visa, MasterCard, American Express), EPS, and online payment via Stripe. We also accept major medical insurance cards.

Frequently Asked Questions