Frequently Asked Questions

We accept cash, bank transfer, Faster Payment System (FPS), PayMe, and AlipayHK.

If you need to cancel or reschedule, please let us know at least one working day (24 hours) in advance where possible, so the appointment time may be offered to another patient. WhatsApp is our preferred channel for this; you can also call us.

By appointment only. Please arrange or change an appointment on WhatsApp, our preferred channel; you can also call +852 5726 2646.

Please arrive 5 to 10 minutes early for registration, and wear or bring clothing that allows the treatment area to be accessed. Please also bring any relevant medical reports or referral letter, if available.

We usually set aside about 45 to 60 minutes for each visit. This is an approximate guide to help you plan your time rather than a fixed session length. The actual duration depends on whether it is your first assessment or a follow-up visit, the assessment findings, and the treatment or rehabilitation work planned for that day. If you need to finish by a particular time, please let us know when booking.

Physiotherapy can help assess common musculoskeletal problems such as neck and shoulder pain, low back pain, sciatica-like symptoms, knee pain, sports injuries, ankle sprains, plantar fasciitis, tennis elbow, posture-related pain and work-related overuse symptoms. A consultation is needed to identify the likely contributing factors and suitable treatment direction.

Physiotherapy is a regulated healthcare profession. A registered physiotherapist assesses symptoms, movement, function and relevant contributing factors before discussing education, exercise, manual therapy or other appropriate options. Tui-na commonly focuses on hands-on soft-tissue techniques. The approaches differ in assessment, scope and rehabilitation planning.

Most treatments should not be painful. Acupuncture needles are very fine — you may feel a brief mild ache or soreness (the 'de qi' sensation) which usually settles quickly. Manual therapy may cause temporary mild soreness afterwards, similar to post-exercise soreness. Your therapist will always adjust the intensity to your comfort level — please speak up at any time.

The number of sessions varies with the nature and duration of the problem, your function, goals and response to treatment. After the first assessment, the physiotherapist can discuss an initial plan and review it as your progress and needs change.

For treatment around the knee, thigh, elbow or shoulder, please wear or bring a short-sleeved top or shorts so the area can be exposed where possible. Clean short garments are available to borrow at the clinic; you are welcome to bring your own for personal hygiene preferences.

Cordial Physiotherapy is located at Flat D, 16/F, Nathan Tower, 518-520 Nathan Road, Yau Ma Tei, Kowloon. The clinic is convenient for patients looking for physiotherapy near Yau Ma Tei, Mong Kok, Jordan and Tsim Sha Tsui.

Patients may consider Cordial Physiotherapy because it is led by a Hong Kong registered physiotherapist and registered nurse, uses assessment-led treatment planning, explains pain and movement findings clearly, and may combine physiotherapy, rehabilitation exercise, acupuncture, manual therapy and therapeutic devices when clinically appropriate.

The clinic is at Flat D, 16/F, Nathan Tower, 518-520 Nathan Road, Yau Ma Tei — about a 1-minute walk from Yau Ma Tei MTR Station Exit D, above the McDonald's. Mong Kok and Jordan stations are also within walking distance along Nathan Road.

The clinic can issue an official receipt and, where needed, relevant treatment information. Whether physiotherapy is claimable, and any conditions such as a doctor's referral letter, depend on your individual policy and the insurer's approval, so please check your coverage directly with your insurer before treatment. If your policy requires a referral letter, we can, subject to the doctor's availability, help arrange a telemedicine consultation with an independent general practitioner, usually on or before the day of your physiotherapy appointment. The doctor will assess you independently and decide whether a referral letter is clinically appropriate; a separate doctor's consultation fee applies. Whether the letter meets your claim requirements remains subject to your insurer's decision. Please contact us for details.

Private physiotherapy usually offers shorter waiting times, longer one-to-one treatment sessions, and more flexible appointment times (including Saturdays). Public hospital physiotherapy is more affordable but often involves long waiting lists and shorter, less frequent sessions. If your condition needs timely, individualised care, private physiotherapy lets you start treatment sooner.

Check that the therapist is registered with the Physiotherapists Board of Hong Kong, and look at their qualifications and areas of focus. A good physiotherapist will assess thoroughly before treating, explain the likely cause of your problem clearly, teach you self-management exercises, and set a clear treatment plan — rather than only offering passive treatments.

A first visit starts with an assessment. We go through your symptoms and health history, look at how you move, and examine the relevant area. We then explain what we found in plain language, including anything that is still uncertain, and discuss a treatment and rehabilitation direction with you. Where it is appropriate, treatment can start the same day. What is suitable depends on the assessment, so the plan is agreed with you rather than decided in advance.