Privacy Policy | Cordial Physiotherapy

When you contact us, book an appointment, use WhatsApp/call/email, or submit website forms, we may collect your name, contact details, appointment preferences, enquiry details and information you choose to provide about your symptoms or treatment needs.

The website may also process basic technical information such as page visits, device/browser information and referral source for analytics and service improvement.

Account access on this website is currently unavailable. The account pages are closed to visitors, no new account can be created, and there is nowhere on the website to sign in. An account was always optional, and appointments are arranged the same way as before — by WhatsApp or phone.

If you created an account while the area was open, we still hold the name, email address and phone number you entered, together with the password you set. Your appointment information and the treatment records the clinic holds for you are no longer shown on the website; the records themselves are unaffected and stay part of your clinical file, handled as described elsewhere in this statement. To ask what we hold, to ask for a correction, or to ask anything else about your account, please contact us using the details below.

This website uses cookies and similar browser storage. The consent banner groups them into three categories: Necessary, which the website needs in order to work; Analytics, which helps us understand how visitors use the website; and Marketing, which is used to deliver personalised advertising. The Necessary category is always on; the other two stay off unless you turn them on.

You can choose Accept All, Reject All, or open Customize to set each category before saving. Your choice is stored in your browser, so it applies to that browser and device only. To change it later, clear this website's site data in your browser settings; the banner will then appear again on your next visit.

Where you allow the Analytics or Marketing categories, any related third-party services may process data under their own privacy terms. See the third-party platforms section below.

We take reasonable administrative and technical steps to protect personal information. Clinical and administrative records may be retained for as long as reasonably required for service, legal, accounting and professional purposes.